You’re at the checkout screen after an online shopping spree, ready to enter your credit card number. You type it in and instantly see a red error message ...

Alex Kingsbury is a contributing writer at The New York Times and a former member of the Globe editorial board. Appointments always start with an earnest apology. “I’m so sorry,” I’ll hear, seconds ...

CAMBRIDGE - Two of the four men who were arrested in June in connection with a state police human trafficking detail in ...

Cheap employers and clients are notorious for going out of scope and being super unreasonable. The company in this story is no exception. See for yourself why the consequences were super satisfying.