DEAR ERIC: I often need help with tech support. When I call I sometimes get a representative with a strong accent that I can’t understand. What is a polite way to address this? I sometimes just thank ...

According to a Gartner report, deploying mature intelligent customer service systems can help businesses save up to 30% in ...

Air Peace says new Customer Experience Representatives will provide personalised, hands-on assistance for Business Class and ...

Air Peace has launched a new service product for its esteemed passengers, a bespoke Customer Experience Representatives (CXR) initiative across its domestic ...

Public Editor Stephen Buckley reports on the DMN customer service team, who handles complaints about everything from wet ...

Brevard County-based Health First Health Plans has earned the prestigious J.D. Power 2025 Customer Service Certification.

The Core Transit unionization process is heading to a vote after disagreements between management and union advocates forced ...

The Social Security Administration’s acting inspector general has opened a review of the agency’s call center wait times and ...

At the Service Trade Fair held in Beijing on September 12, 2025, Qunar Travel was awarded the "Digital Intelligence Influence" Pioneer Case for its innovative AI customer service ticket assistant, ...

If all goes well, your interaction with the Transportation Security Administration (TSA) will be nothing more than the brief communication required as you move through the security line. However, ...