Salesforce, in its annual holiday forecast, says AI will fundamentally change the way consumers shop this holiday season, ...

Every time you interact with most companies, it feels like the first time. You’re dealing with someone new who doesn’t know you or your past interaction with the company. Every conversation is like ...

Salesforce is the world’s most popular CRM with good reason. Our testing found it to be one of the best CRMs on the market, with robust analytics, helpful customer support tools, and a bevy of ...

Anthropic, OpenAI and other artificial intelligence developers are sending large language models to the office. The AI models ...

TLDR: Over seven courses, The Complete Salesforce Trailhead 2020 package explains how to use the vast power of the Salesforce platform customized for your business needs. Every time you interact with ...

TLDR: The training in the Prepare for Your 2021 Salesforce Administrator Credential Course is how young Salesforce learners acquire the skills to become true Salesforce master admins. Being a ...

Bill Detwiler: So let's get right to it. As companies, as governments are developing apps for contact tracing, to help people know maybe who they've been in contact with, to help them know where it's ...

The ultimate goal of pulling customer data together into a customer data platform (CDP) is building more meaningful customer experiences in real time. Up until now, that’s been more aspirational than ...

Do you use Salesforce at your business? If so, then you'll want to watch out for a new phishing attack in which hackers aim to steal your Salesforce data. In a blog post published Wednesday, Google's ...