Genesys has added more than 150 advanced AI capabilities in the past few months, and more are on the way, executives stressed at the Xperience 2025 event.

At Xperience 2025 in Nashville, Genesys plays its orchestration anthem: more automation, more copilots, more growth.

Earlier this year, BtoB ran a story on the top anticipated trends for 2010. Once again, marketing accountability was high on the priority list. According to the article, "while proving ROI on ...

Genesys announced expansions with agentic AI at Xperience 2025. New features such as Work Automation and Cloud Associate are ...

Genesys has unveiled advanced agentic AI agents for the Genesys Cloud platform to help organisations orchestrate customer and employee experiences across ...

Bitcoin has become one of the most widely recognized investment assets in the world. While many people buy and hold Bitcoin ...

The platform redefines customer engagement by replacing fragmented and manual processes with a unified omnichannel system that integrates voice, email, web chat, social media, and WhatsApp into a sing ...

Photoshop CC 2019 tutorial showing how to create a face in clouds from a photo. Get 15% off BORIS FX OPTICS! - The BEST special effects plug-in for PHOTOS in Photoshop!

The new platform is now live following a four-month transformation programme to migrate Emrill’s legacy contact centre to a modern, AI-enabled cloud-based solution ...

The successful launch of our omnichannel contact centre marks another significant milestone in Emrill’s digital ...