Today at Xperience 2025, Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced an expanded ...

Genesys at its Xperience 2025 event in Nashville, Tenn., announced an expanded partnership with ServiceNow that delivers new Agent2Agent (A2A) orchestration, making it possible for AI agents to ...

ServiceNow's Zurich platform release introduces multi-agentic AI capabilities including "vibe coding" app development, ...

The headline number for investors to consider is Google Cloud’s remaining performance obligation (RPO), which has surged to ...

The CCaaS Magic Quadrant report has been released again, with NiCE and Genesys leading the way once more. AWS, Five9, and ...

The CCaaS Magic Quadrant report has been released again, with NiCE and Genesys leading the way once more. AWS, Five9, and ...

James has been writing about technology for years but has loved it since the early 90s. While his main areas of expertise are maker tools -- 3D printers, vinyl cutters, paper printers, and laser ...

Okay, so you've decided it's finally time to shop for the best gaming desk. I'd argue it's the right decision if you're looking to enhance your PC or console setup, as ordinary surfaces aren't going ...

TTD's proprietary algorithms for identification and real-time ad bidding are perfect solutions, since campaign measurability is a constant focus among advertisers. Most advertising dollars are routed ...