The president of Prana joined the brand two years ago after spending 16 years at some of the industry’s top brands including ...

When a company connects with customers’ emotions, the payoff can be huge. Yet building such connections is often more guesswork than science. To remedy that problem, the authors have created a ...

Reprint: R1007L The notion that companies must go above and beyond in their customer service activities is so entrenched that managers rarely examine it. But a study of more than 75,000 people ...

The parents of 16-year-old Adam Raine sued OpenAI and its CEO alleging ChatGPT coached the boy in planning and taking his own life.

Mathew Bowyer received more than $16 million in wires directly from MLB superstar Shohei Ohtani’s account, then became involved in an investigation that threatened to bring down Vegas. This is his sto ...