Do you know a difficult older adult in your life? We live in a society where the post-World War II Baby Boomer Generation (born 1946-1964) is reaching their senior years in ever-growing numbers, and ...

At some point, almost everyone will have to work with a difficult person. Maybe it’s someone who isn’t meeting their deadlines, isn’t living up to their responsibilities, or has an abrasive ...

Offering calm, disengaged responses might quell conflict in some situations, but it’s not a long-term strategy, experts say.

These six books can help ease tensions. By Louisa Kamps Earlier in my career, I worked for a hot-tempered woman who, according to an office rumor, had thrown a shoe at one of my predecessors. Rattled ...