Offering calm, disengaged responses might quell conflict in some situations, but it’s not a long-term strategy, experts say.

At some point, almost everyone will have to work with a difficult person. Maybe it’s someone who isn’t meeting their deadlines, isn’t living up to their responsibilities, or has an abrasive ...

Do you know a difficult older adult in your life? We live in a society where the post-World War II Baby Boomer Generation (born 1946-1964) is reaching their senior years in ever-growing numbers, and ...

These six books can help ease tensions. By Louisa Kamps Earlier in my career, I worked for a hot-tempered woman who, according to an office rumor, had thrown a shoe at one of my predecessors. Rattled ...