Medallia, Inc., the global leader in customer and employee experience, along with Ipsos, one of the world's leading market ...

The clothing rental company saw active subscriber growth and NPS improvements, but it reported a net loss of $26.4 million ...

LONDON--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), the industry’s most integrated customer experience (CX) platform provider, ...

Owners of premium SUV models face a major safety recall after a critical flaw was identified that could leave them stranded on the road.

Enterprise Connect, the leading conference for enterprise communications and customer experience (CX) professionals, is bringing its energy, expertise, and community to an exciting new venue and ...

Service Assesses Outsourced Customer Service Teams to Ensure Compliance with Organizational Policies and Processes ...

Running out of gas may seem like a silly mistake, but some Mazda SUV owners may end up doing this through no fault of their ...

Inefficiencies from out-of-stocks, planogram disarray, and slow checkout processes cost North American retailers an estimated $128 billion a year. According to a report by Coresight Research and Simbe ...

PSAG Technologies, a global professional services, consulting, and technology solutions provider, announced the appointment ...

At Xperience 2025 in Nashville, Genesys plays its orchestration anthem: more automation, more copilots, more growth.