Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today unveiled the Genesys Orchestrators™ program — a ...

At Xperience 2025 in Nashville, Genesys plays its orchestration anthem: more automation, more copilots, more growth.

For decades, companies around the world and in Georgia have aspired to be “customer-centric.” Yet, despite slick marketing ...

Inefficiencies from out-of-stocks, planogram disarray, and slow checkout processes cost North American retailers an estimated $128 billion a year. According to a report by Coresight Research and Simbe ...

With its first concepts since 2009, Corvette unveils an all-electric CX and CX.R Gran Turismo race car. They point to the brand's elevated direction.

Wendy’s is focusing on operations, McDonald’s on loyalty and Taco Bell on digital ordering. How can each approach keep ...

Mazda Southern Africa proudly announces the complete availability of its flagship SUV – the all-new Mazda CX-60 range.

Screenshot of Quilia’s legal client support resources portal for law firms and clients. Screenshot of Quilia’s changelog announcing new legal software features and updates. New hire strengthens client ...

The 12th DCX Confex & Awards 2025 - The 12th Digital Customer Experience Confex & Awards 2025 - Mumbai Chapter is set to take ...

The reset button, nonexistent repair bills and idealized budgets are just a few benefits racing video games lord over the real world. For car designers, however, there’s a whole different draw to the ...

The problem with "ready, aim, fire" is the "aim" part. In the world of customer experience (CX), collecting customer data is like being "ready." Collected data is the starting point for any CX program ...