Genesys ®, a global cloud leader in AI-Powered Experience Orchestration, today unveiled the Genesys Orchestrators™ program — ...

The gift retailer has fallen behind with regards to customer expectations and technology changes, according to CEO Adolfo ...

At Xperience 2025 in Nashville, Genesys plays its orchestration anthem: more automation, more copilots, more growth.

Inefficiencies from out-of-stocks, planogram disarray, and slow checkout processes cost North American retailers an estimated $128 billion a year. According to a report by Coresight Research and Simbe ...

A shopper qualifies for a surprise-and-delight gift card—but has to wait weeks for it to arrive in the mail. Sound familiar?

The 12th DCX Confex & Awards 2025 - The 12th Digital Customer Experience Confex & Awards 2025 - Mumbai Chapter is set to take ...

The problem with "ready, aim, fire" is the "aim" part. In the world of customer experience (CX), collecting customer data is like being "ready." Collected data is the starting point for any CX program ...

PSAG Technologies, a global professional services, consulting, and technology solutions provider, announced the appointment ...

The spot aims to break the stereotype that fathers can't be bold and daring, offering the Dodge Durango as a solution.

The Future is Now event promises a morning full of strategy-shifting learnings to take your marketing to the next level.

Since BusinessWest and the Healthcare News created the recognition program known as Healthcare Heroes in 2017, the initiative ...