In the world of customer service, innovation isn't limited to technology— it's also reshaping how businesses pay for the tools they use.

Good customer service is partly defined by the industry, but a large part of how your company defines it will determine what good customer service means to you.

Businesses are turning to AI chatbots to deal with customer service. The new tech saves them money, but it's leaving a lot of people frustrated.

Customer service has rarely been a field that earns raves from the people it assists. Long hold times and maddeningly frustrating conversations that result in being transferred from department to ...

Customer service has to be more than putting out fires and checking boxes. You should help your customers reach their goals by putting forth actions that will support them.

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

AI is viewed by customer service decision makers and agents alike as a boon to the customer and employee experience. AI adoption is nascent, but it's set to soar as more teams turn to chatbots ...

Segmentation and customer loyalty: Your customer service team can leverage a deeper understanding of your customers to assist with their specific pain points.