Each user is treated as an individual, not as a tech support ticket to close. Cognitive technologies continually learn about their individual devices, locations and applications, providing an ...

With the new ticketing system, our users will be provided with immediate acknowledgement of their technical support requests, and more thorough up-front information capture to make sure their needs ...

If your business develops software and/or services, you probably need a help ticket system like osTicket to keep things running smoothly.

Okta Inc. today disclosed that hackers had stolen 134 of its customers’ data, and launched cyberattacks against five, following a breach of its technical support system. Nasdaq-listed Okta ...

The identity and access giant said hackers stole website cookies and session tokens from its customer support case management system.