ServiceNow Inc. today introduced a new customer relationship management platform and two tools that will make it easier for customers to use artificial intelligence agents.

ServiceNow is doubling down on its move to become a digital workflow platform with its Paris code release, adding applications for industry verticals to push beyond its ITSM roots.

ServiceNow Tools Enable Digital Transformation in Government Dale Landowski, an ITSM product manager for ServiceNow solutions at CDW, notes that organizations need standard processes, shared data, ...

ServiceNow's official launch of its Customer Service Management cloud is taking aim at Salesforce, Oracle and others with an ITIL spin.

New releases from ServiceNow aim to help digitize more aspects of workplace productivity for enterprises and government agencies.

Jira Service Desk and ServiceNow are software platforms that started their lives as something other than a field service management (FSM) solution, but for many companies these tools work perfectly to ...

Don’t lose heart yet, at least not when 5000fish’s Yurbi for ServiceNow premium app has surfaced on its out-of-the-box, secure enterprise BI Yurbi platform. Included with the premium app are ...