Mocking him and being rude definitely wasn’t the way to go! Now, dealing with customer complaints on social media can be pretty challenging for any business. Why? Because it’s so transparent and ...

Virtually everyone working in the food service industry who deals with customers will have to deal with complaints at some point in their career. Whether you work behind a counter, wait on tables ...

The Bottom LineQuestion: Is there a place in healthy organizations for employee complaints? Adubato: The workplace is filled with unhappy employees that have complaints. Sometimes, you are not ...

Companies choose to participate in social media for a variety of reasons. In most cases, they're looking to tap into the upside that social media offers, which includes positive customer ...

That said, the most effective approach to dealing with customer complaints starts with understanding that a complaint isn't personal nor an attack on your business. That’s according to Palesa ...

Complaints are something you can deal with, and when you handle them the right way, your efforts will lead to identifiable results.

For its latest Consumer Action Monitor report, the independent complaints mediation service found that poorly handled complaints have a significant impact on brand loyalty. In fact, 92% of British ...

But imagine you're the Cleveland Clinic, and an unhappy patient uses Twitter to broadcast a nasty complaint about one of your doctors to your 11,000-plus followers. Then a handful, say 500, of ...

No matter how busy you may be running a company, spending an hour a day reading and responding to customer complaints and emails is time well spent.