Microsoft is adding new Dynamics 365 AI-infused applications, plus two mixed-reality Dynamics 365 applications, to the family with the coming October 2018 Dynamics 365 CRM and ERP releases.

Microsoft is bringing its generative AI assistant to tools used to coordinate frontline work with a Copilot for Field Service management in Dynamics 365 and a Shifts plugin for Microsoft 365 Copilot.

Microsoft Dynamics 365: Why It May Not Be What You Think For starters, the cloud-based CRM/ERP software has some surprising integrations with PowerApps, Microsoft's low-code developer environment.