About the Author Preston Ni Communication Success with Four Personality Types How to Communicate Effectively and Handle Difficult People.

Learning to handle difficult people means you have mastered the art of communication.

Offering calm, disengaged responses might quell conflict in some situations, but it’s not a long-term strategy, experts say.

At some point, almost everyone will have to work with a difficult person. Maybe it’s someone who isn’t meeting their deadlines, isn’t living up to their responsibilities, or has an abrasive ...

We asked therapists, psychologists and other workplace experts to recommend books that can help you get along with difficult people — or at least disagree with them more constructively.