Join Consultant and Owner of Game Changing Etiquette Patricia Simpson, during this edited recording co-produced by ACS Industry Member Programs as she shares ideas about how to be a successful ...

About the Author Preston Ni Communication Success with Four Personality Types How to Communicate Effectively and Handle Difficult People.

Learning to handle difficult people means you have mastered the art of communication.

At some point, almost everyone will have to work with a difficult person. Maybe it’s someone who isn’t meeting their deadlines, isn’t living up to their responsibilities, or has an abrasive ...

Offering calm, disengaged responses might quell conflict in some situations, but it’s not a long-term strategy, experts say.

Navigating conversations with difficult people is a skill that can change the way you communicate and lead. Whether you’re dealing with interruptions, dismissals, or personal attacks, how you ...

So what can you do about them? How can you build respect even with the most difficult people at work? Follow these steps to lay the groundwork.

Unfortunately, it’s nearly impossible to avoid working with at least some difficult (if not some extremely difficult) people. You might find them in senior leadership, among your peers or even ...

Jennifer Hoesing from DakotAbilities explains how to communicate with people who are non-verbal and gives strategies for being more inclusive of people's neurodiversity.

Only as a last resort should you try to communicate with someone who you disagree with over social media. Twitter’s limited text allowance and social media users’ short attention spans make ...