Customer experience (CX) programs that have been running for several years are often in a Catch-22: the program has lost buy-in because it is not perceived to produce actionable insights; however, ...

Every retail operator is aware that the experience a customer has with their brand affects the likelihood that they will be a repeat customer. Many would argue this is a major aspect of developing ...

Mitel CX is an all-in-one AI-assisted customer experience management platform that extends customer engagement capabilities to all employees throughout an organization, from the frontlines to the back ...

Getting to the top of your industry is no easy task, but staying there is a whole different ballgame. Those at the top do, however, have one thing in common: They understand the value of a winning ...

In the world of seemingly identical customer experience (CX) programs, differentiation is the unsung hero that can set your company apart from the competition. Kantar asserts in its company blog that ...

When we talk to organizations about customer experience (CX) or about CX tooling, we often get the reaction that they are already working on this or that they’re quite ‘good’ when it comes to it. They ...

SAN FRANCISCO--(BUSINESS WIRE)--Medallia, Inc. (NYSE: MDLA), the global leader in experience management, today announced that AIB, one of the largest commercial banks in Ireland, is expanding its ...

Humans like rules — when they apply to someone else. But sometimes they’re necessary for us all; without them, even the best of intentions can fall apart. When it comes to implementing customer ...

SAN FRANCISCO--(BUSINESS WIRE)-- Medallia, Inc. (NYSE: MDLA), the global leader in experience management, today announced that AIB, one of the largest commercial banks in Ireland, is expanding its ...

At the Geneva motor show, Mazda unveiled a new compact crossover called the CX-30, further expanding its global SUV lineup. The new model slots between the CX-3 and CX-5, and while you might not think ...