In this era of big data and sophisticated analytics those tortured souls whose job it is to explain and inform have a big problem: How to to make understandable and actionable what the data reveals.

One of the most promising use cases for artificial intelligence is the customer experience. As adoption has surged, GenAI and AgenticAI are changing the way organizations interact with customers. The ...

Data visualizations can affect whether and how people understand and interpret data. Researchers and writers using data visualizations face choices about which data to use or emphasize. Those ...